Privacy Policy for Flipakey LLC

Effective date: November 6, 2025

• Contact Information: Name, email address, phone number, and mailing address [1, 2].
• Health and Wellness Information: Information related to your mental health goals, history, and progress necessary to provide effective coaching services [1, 3].
• Session Notes: Records and notes taken during individual and group sessions [1, 2].
• Payment Information: Billing details and transaction history (though actual payment processing may be handled by a third-party service) [1].

• Provide, manage, and improve our coaching services [1].
• Communicate with you regarding appointments, billing, and services [1, 2].
• Tailor coaching strategies to your specific needs [1, 3].
• Maintain records as required by professional standards and legal obligations [1, 4].

• Individual Coaching: All communications and records in one-on-one sessions are held in strict confidence between you and the coach, except as required by law (e.g., risk of harm to self or others, mandated reporting) [1, 4].
• Data Security: We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction [1, 2].

• Confidentiality in Group Settings: While we encourage all group members to respect each other's privacy, Flipakey cannot guarantee that other participants will maintain confidentiality.
• Participant Responsibility: Any information shared within the Community of Joy, or other group coaching sessions is done so at your own risk. We are not responsible for the actions or disclosures of other group members [1].
• Our Commitment: The coach leading the session will maintain our professional commitment to confidentiality regarding the content of the sessions and your participation [1].

• Legal Requirements: If required to do so by law, court order, or governmental regulation (e.g., subpoena, risk to safety) [1, 4].
• Professional Consultation: For professional supervision or consultation with other mental health professionals, where client identity is protected [1].
• Third-Party Services: With trusted third-party service providers (e.g., payment processors, secure video conferencing platforms) who are bound by confidentiality agreements to protect your data [1, 2].

• Access and review your personal information [1, 2].
• Request corrections to inaccurate or incomplete data [1, 2].
• Request the deletion of your data, subject to our legal and professional record-keeping obligations [1, 2].